Alex Carter
Sales Consultant
Alex is a car enthusiast who enjoys weekend road trips and easy conversations. His approach is simple: listen first, answer questions clearly, and help shoppers find a vehicle that fits everyday life.
Meet the staff
People first. Always.
Get to know the people and the work behind your Drive Max experience.
Sales
Vehicle questions, test drives, and help finding the right fit for your needs and budget.
sales@drivemaxusedcars.com
Management
Guidance through your options and a direct point of contact for questions about your Drive Max experience.
Kyle Kratoville
General Manager
Born and raised on Long Island, New York, Kyle made New Bern home on July 4, 2012. He still jokes that the city’s fireworks were a welcome party just for him. With 14 years in the car business, he loves every part of it, especially meeting new people.
More about Kyle
Outside the dealership, Kyle enjoys boating on the Neuse River, getting on the air as a ham radio operator, and tending to his fish tanks. At home, two dogs and a cat help keep life interesting.
Have a question about buying, selling, or leasing a vehicle? Want to share your experience with Drive Max Used Cars? Give Kyle a call or send him an email. He’s always happy to help.
Lauren Hayes
Internet Sales Manager
Lauren enjoys a good coffee, beach walks, and making complicated things feel simple. She helps online shoppers get clear answers, narrow down their options, and plan a visit that fits their schedule—with a friendly conversation along the way.
Accounting
Purchase records, billing questions, and paperwork explained clearly.
Morgan Ellis
Accounting Coordinator
Morgan likes a tidy spreadsheet almost as much as a good cup of coffee. A weekend gardener with a calm, friendly approach, she believes paperwork should feel straightforward and every question deserves a clear answer.
Detail
Interior and exterior care, with attention to the finishing touches.
Jordan Bennett
Detail Technician
Jordan enjoys bringing out the best in a vehicle, from clean glass to the finishing touches inside. A music lover and hands-on hobbyist, he takes pride in the little details that make a car feel ready for its next chapter.
Mechanics
Vehicle preparation, maintenance, and repair work that help keep the focus on quality.
Rick Lawson
Mechanic
Rick is happiest with a project in the garage and classic rock on the radio. Away from his toolbox, he enjoys a quiet afternoon fishing. He brings a patient, practical approach to vehicle care and likes explaining the details in plain language.
Good people make the difference.
Interested in bringing your skills to Drive Max? We’d love to hear from you.