Privacy Policy

Effective and last updated: September 7, 2026

This policy covers drivemaxusedcars.com and inquiries submitted through this website. “We,” “us,” and “our” mean Drive Max Used Cars LLC in New Bern, North Carolina.

Information we collect

We receive information you choose to provide, including your name, email address, phone number, ZIP code, preferred contact method, messages, appointment preferences, vehicle interests, and budget or planned down-payment range. Vehicle purchase-offer requests may include a VIN, mileage, make and model, condition, title and accident history, loan status, and asking price. Employment inquiries may include experience and a résumé if you email one to us.

We retain inquiry conversations, emails, vehicle assignments, and staff follow-up notes in our customer-management system. Our website and service providers may also process IP addresses, browser and device information, pages requested, and request times for site operation, security, and troubleshooting. Abuse-prevention checks use hashed request identifiers.

How we use information

We use information to answer questions, arrange visits and test drives, discuss inventory or financing needs, evaluate vehicles offered for sale, consider employment inquiries, and maintain customer records. We also use it to operate and protect the website, prevent spam and fraud, resolve disputes, and meet legal obligations.

Calls, texts, email, and your choices

By submitting this request, you authorize Drive Max Used Cars LLC to contact you by call, text message, or email at the information you provide about this inquiry and related follow-up, unless you opt out. We’ll use your preferred contact method when practical.

Message frequency varies; message and data rates may apply. To opt out, tell our team, email sales@drivemaxusedcars.com, or reply STOP to a text you receive. Consent is not a condition of purchasing a vehicle. This request does not enroll you in recurring automated marketing calls or texts.

Please tell us which contact methods you want to stop. We honor applicable opt-out requests; we may still retain records or send communications required by law. A website inquiry is not permission for unrelated third-party marketing.

When we share information

Authorized dealership staff and service providers may process information needed to operate our services, including website hosting through Vercel, database and authentication services through Supabase, and email services through Resend and Namecheap Private Email. We may disclose information as needed to comply with law, protect people or property, or handle a business transfer subject to applicable privacy protections.

We do not sell website inquiry information or share mobile numbers or text-message consent records with third parties for their own marketing. This does not prevent operational service providers from processing information on our behalf.

Cookies, VIN tools, and other websites

Essential cookies support features such as staff sign-in. Hosting and embedded services may also process technical information. You can manage cookies through your browser, although disabling them may affect some features.

Using VIN lookup sends the VIN to the National Highway Traffic Safety Administration (NHTSA) to retrieve vehicle data. Embedded Google Maps may receive technical information when loaded. Clicking a CARFAX report link sends the vehicle VIN to CARFAX. These services and other external links are subject to their own privacy policies; this policy does not control their practices.

Retention and security

We keep information as reasonably needed for the purposes described here, our business records, dispute resolution, and applicable legal requirements. Retention varies by record type and circumstances. We use reasonable technical and organizational safeguards, but no website, email service, or storage system can guarantee absolute security.

Privacy requests

You may ask about information you submitted, request a correction or deletion, or change your contact preferences by emailing sales@drivemaxusedcars.com or writing to the address below. We may need to verify your identity. We will address requests in accordance with applicable law; some records may need to be retained for legal, security, or legitimate business purposes.

Financing and sensitive information

Our website financing form is an initial inquiry, not a credit application, and submitting it does not authorize a credit check. Do not include Social Security numbers, payment-card details, bank-account numbers, passwords, or copies of identification in ordinary website forms or email. If you proceed with financing, additional disclosures and a separate financial privacy notice may apply. This website policy does not replace those notices.

Children and policy updates

This website is not directed to children under 13. If you believe a child has provided personal information, contact us so we can address it. We may update this policy as our services or requirements change. The date above identifies the current version; we will provide additional notice when required.

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